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Customer Rights

Contacting The Company With A Dispute

You have the right to question or dispute any telephone problem you may have. You should file a dispute before your service is suspended or terminated.

Once you register a dispute, the company must do all of the following:

• Investigate your dispute thoroughly .
• Stop suspension or termination of service because you haven't paid the disputed amounts.
• Give you information to help you make an informed judgment about your account.
• Within thirty days give you a report of the investigation including the company's final position on the matter. You have the right to ask for the report in writing.
• Inform you of your right to contact the Pennsylvania Public Utility Commission (PUC).

While your dispute is pending, you must pay all charges on your bill that you do not dispute.