Customer Rights
Interruption of Service
Temporary Interruptions
When the telephone company knows in advance that they will need to interrupt service to make repairs or for safety reasons, the company must try to notify customers of the reason for the interruption and how long they expect it to last.
Refunds for Service Interruptions
If telephone service is interrupted without notice, you should contact the company about the service problem. If service remains off for a period of at least 24 hours after you have notified the company, you may have a right to a refund.
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