The North-Eastern Pennsylvania Telephone Company

Customer Rights

If You Move

If you want to discontinue your service, call or write the business office at least five (5) days before the date you want the service disconnected. This will prevent the company from billing you for service that you do not want.

Applying for Service

Service Classification

Deposit Rules

Contacting the PUC - Filing an Informal Complaint

Description of your Telephone Bill

Contacting the Company with a Dispute

Interruption of Service

If You Move

Suspension of Service

Third Party Notification

Termination of Service

Making Payments

Billing Errors

Definitions

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