The North-Eastern Pennsylvania Telephone Company

Customer Rights

Your Telephone Bill - Description of the Bill

The company is to mail a bill for telephone service every month. The bill separates the monthly charges into three general categories:

Basic service
Toll Service
Non-Basic Service

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Applying for Service

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Service Classification

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Contacting the PUC - Filing an Informal Complaint

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Description of your Telephone Bill

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Contacting the Company with a Dispute

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Interruption of Service

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Suspension of Service

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Third Party Notification

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Termination of Service

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Making Payments

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