NEP will be performing an upgrade to our fiber network on Tuesday July 7th beginning at 12:01AM and ending by 6:00AM. Customers on our fiber network will lose connectivity to both Internet and Video services during the upgrade process. The upgrade will add additional capacity to our fiber network which will help with the increasing demands for internet services. Customers should not have to reboot any equipment while the outage takes place and the upgrade is performed.
If your services do not restore by 6:00AM, please try to reboot the device that is not working and if the issue continues, please call our repair line at 570-785-3116.