You may be required to pay a security deposit. The decision to charge a deposit must be based only on your credit history. The company may not require a deposit on the basis of where you live your race, religion, gender, age if over 18, ethnic background, or marital status.
The telephone company will provide residential telephone service without requiring a deposit if you meet one of the following:
If a credit investigation is expected to take longer than three business days, the company must provide service at least until it completes its investigation. If you have to pay a deposit, the company must tell you the reason in writing.
Before providing service the company may require that you pay or make a payment agreement to pay any outstanding residential telephone bills you may owe if from within the last four years. You may not be held responsible for another person’s bills unless a court or the PUC decides you are responsible.
The company may require a security deposit if you:
Your cash deposit cannot be more than your average two month bill during the past 12 months including toll charges. You must pay the deposit within 20 days after the company requests it.
For new customers, the amount of the deposit cannot be greater than an average two month bill for other customers in your exchange. You will have to pay half the deposit before you get the service and the balance within 30 days.
Instead of paying a cash deposit, another local telephone customer who has met or can meet the credit standards may provide a written guarantee to cover payment equal to the cash deposit required. The individual providing the guarantee becomes responsible for payment of the deposit if you don’t pay the monthly bills or leave an unpaid final bill. This person’s responsibility ends when you establish satisfactory credit.
Your deposit plus interest will be returned to you when you have established credit. You may choose to have your deposit applied to your account or you may choose to receive a cash refund. Credit will be considered established when you have paid bills:
If your service is terminated or permanently disconnected, your deposit and interest will be applied to any amount you owe and the rest will be returned to you.