Customer Rights

All Customer rights, rules & Regulations

Customer Rights // Contacting The Company With A Dispute

You have the right to question or dispute any telephone problem you may have. You should file a dispute before your service is suspended or terminated.

Once you register a dispute, the company must do all of the following:

  • Investigate your dispute thoroughly.
  • Stop suspension or termination of service because you haven’t paid the disputed amounts.
  • Give you information to help you make an informed judgment about your account.
  • Within thirty days give you a report of the investigation including the company’s final position on the matter. You have the right to ask for the report in writing.
  • Inform you of your right to contact the Pennsylvania Public Utility Commission (PUC).
  • While your dispute is pending, you must pay all charges on your bill that you do not dispute.