Customer Rights

All Customer rights, rules & Regulations

Customer Rights // Termination Of Service

After telephone service is suspended, the company’s next step is to mail you a termination notice. The termination notice will give you ten days before your service will be terminated. The notice will inform you what you can do to restore your service. You should contact the company as soon as you receive this notice.

REMEMBER - Suspension of service is a temporary interruption of your service. Termination is a more permanent end or cessation of telephone service. If your service is terminated, you must reapply for service as if you were a new applicant. It is important to know the difference because the cost of having service restored after “termination” is higher than the cost of restoring service after “suspension”