Customer Rights

All Customer rights, rules & Regulations

Customer Rights // Making Payments

You may pay your bill in any reasonable manner including personal check unless you have had a check returned for insufficient funds within the past year. The company may charge a handling fee if your check is returned unless you stopped payment on the check because you had a billing dispute. You may mail your payment to the company office or pay at any of our payment center locations.

You have 20 days from the date the bill is mailed to pay. If you plan to be away from home for long periods of time, make arrangements for paying your telephone bills. If you do not make arrangements for paying your bills, your telephone service could be suspended.

The company may not charge late payment fees unless your payment is received more than 5 days after the due date. This charge may not be more than 1.25 percent per month or 15 percent per year. In addition, the company may not mail or deliver notice for suspension until at least 5 days after the stated due date.