Customer Rights

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Customer Rights // Lifeline - Residential


 NEP Telephone Company offers a program to help our low income residential customers keep their telephone service. This Federal program is called Lifeline 135 Service. If you are a low-income residential customer you may qualify.


 Lifeline 135 currently gives a monthly credit of $ 9.25 off your basic voice service. Effective December 2, 2016, customers have a choice of applying this credit to voice service OR qualifying internet service. (In general, qualifying internet speed must be at least 4/1 mbps). Call for more details about the type of service commercially available in your area.


 Here’s How to Qualify for Lifeline 135 Service:

- You can get Lifeline 135 if you are in one of these programs (qualifying programs as of December 2, 2016):

- Supplemental Security Income (SSI)

- Supplemental Nutrition Assistance Program (SNAP) – (f/k/a Food Stamps)

- Medicaid

- Veteran’s Pension or Survivor’s Pension Benefit

- Federal Public Housing Assistance


- Your yearly household income is at or below 135% of the Federal Poverty Guidelines.


  Here's how to apply for this program:


  You can apply for Lifeline 135 by calling the NEP Telephone Company Business Office at 570-785-3131, 8:00 a.m. – 5:00 P.M. Monday thru Friday.

For more information on this federal program and the new changes, please visit the Universal Service Administrative Company (USAC) at



For more information please or to apply for Lifeline please download, fill out and return the PDF linked below.

Click Here for Lifeline Home Application.  Requires Adobe Acrobat.