Customer Rights

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Customer Rights // Lifeline - Residential


 

 NEP Telephone Company offers a program to help our low income residential customers keep their telephone service. This Federal program is called Lifeline 135 Service. If you are a low-income residential customer you may qualify.

 

 Lifeline 135 currently gives a monthly credit of $ 9.25 off your basic voice service. Effective December 2, 2016, customers have a choice of applying this credit to voice service OR qualifying internet service. (In general, qualifying internet speed must be at least 4/1 mbps). Call for more details about the type of service commercially available in your area.

 

 Here’s How to Qualify for Lifeline 135 Service:

- You can get Lifeline 135 if you are in one of these programs (qualifying programs as of December 2, 2016):

- Supplemental Security Income (SSI)

- Supplemental Nutrition Assistance Program (SNAP) – (f/k/a Food Stamps)

- Medicaid

- Veteran’s Pension or Survivor’s Pension Benefit

- Federal Public Housing Assistance

    OR

- Your yearly household income is at or below 135% of the Federal Poverty Guidelines.

 

  Here's how to apply for this program:

 

  You can apply for Lifeline 135 by calling the NEP Telephone Company Business Office at 570-785-3131, 8:00 a.m. – 5:00 P.M. Monday thru Friday.

For more information on this federal program and the new changes, please visit the Universal Service Administrative Company (USAC) at http://www.usac.org/li/

 

 

For more information please or to apply for Lifeline please download, fill out and return the PDF linked below.

Click Here for Lifeline Home Application.  Requires Adobe Acrobat.