Frequently Asked Questions

Find Answers to the most asked questions

Frequently Asked Questions


How do I access voicemail?

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Each time you need to access your mailbox,  you have to log in.  To login in follow these steps…
From the phone subscribed to the service:
1. Dial 570-(your telephone exchange)-MAIL (6245)

From a different landline phone:
1. Dial 570-(your telephone exchange)-MAIL (6245)
2. If not prompted to enter mailbox number, press star key (*)
3. Enter your 10-digit mailbox number (your telephone number)
4.) Enter your password (0000, if there is no password assigned to the voicemail box) and then #.

Record a Personal Voicemail Greeting.

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This is the greeting that will be heard when someone calls your house and/ or business.
1. Dial 570-(your telephone exchange)-MAIL (6245)
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 4 to record your greeting.
5. Press Record your greeting then press #.
6. Press 2 to keep your greeting.

How to play your messages.

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After you log into the system you will be at the main menu:

If you have any messages, the system will inform you that you have messages.
1. Press 1 Play the message again
2. After each message, the system will prompt you to erase, save, or keep new each message.
3. Press 1 to keep new, press 2 to save or press 3 to erase.
Press 4 Save the message as new
Press 5 Reply to the message *
Press 6 Forward the message to another mailbox *
Press 7 Skip backward in the message
Press 8 To Pause the message
Press 9 To skip forward in the message
* Voicemail package must be set to allow this capability