NEP’s goal is to provide quality service to our valued customers.
Effective immediately, NEP will charge a repair fee of $35.00 if an technician is dispatched on a repair ticket and the problem is deemed to be caused by non NEP equipment or tampered settings and/or wiring. This charge would also apply when sending out a technician for television remote replacement/programming.
NEP will be responsible for repairing any service anomaly that is caused by NEP’s equipment or network failure at no cost to the customer.
We are working on tutorials to be accessed on our web site for troubleshooting for our Telephone, IPTV and Internet services.
If you have questions or troubles with service, any of our customer service representatives can help you troubleshoot over the phone by calling 866-785-3116 24 hours a day.
Effective December 2, 2016, the rules and eligibility requirements for Lifeline are changing and this will have an impact for all new and/or re-enrolling subscribers. CURRENT LIFELINE 135 CUSTOMERS WILL NOT SEE ANY IMMEDIATE CHANGES ON DECEMBER 2, 2016.
NEP Telephone Company offers a program to help our low income residential customers keep their telephone service. This Federal program is called Lifeline 135 Service. If you are a low-income residential customer you may qualify.
Please click here to go directly to our Lifeline page: http://www.nep.net/index.php/support/customer-rights/229
NEP DataVision customers recently lost access to the interactive onscreen guide. This was an unavoidable concequence of changing technology.We apologize for the inconvenience. We thank you for your patience as we work towards transitioning customers to the new IPTV platform.
All DataVision customers can now access an on-line TV guide that will provide up to date Channel listings.