Support Desk > Business Services
The following instructions are provided here to help you use your NEP business phone system more fully.
Should you still need guidance on using your NEP system features, please Contact NEP via the web or by calling 1-866-785-3131.
Caller ID Features
Calling Number
Per-Call Blocking
Per-Line Blocking
Custom Local Area Signaling Services (CLASS)
Automatic Callback
Auto Recall
Selective Call Forwarding
Selective Call Rejection
Selective Call Acceptance
Distinctive Ringing
Call Trace
Custom Calling Service Features
Call Waiting
Call Forwarding/All Calls
Call Forwarding/Busy
Call Forwarding/No Answer
Call Forwarding Remote Access
Remote Call Forwarding
Remote Call Forwarding to a Local Directory Number
Three-Way Calling
Call Transfer
Speed Calling
Ring Again
Teen Service
Voicemail
Home Intercom
Warm Line
Automatic Line
Caller ID Features
* Calling Number
When using this feature, a caller's number appears on your phone's Caller
I.D. screen. You can choose whether to answer the phone or not. The function
works automatically; there are no extra steps involved in using Calling
Number.
When you subscribe to Calling Number, you must select one of the following
two options: Per-Call Blocking or Per-Line Blocking.
* Per-Call Blocking
Under this option your phone number will automatically appear on the
Caller I.D. screen of the party you are calling each time you place a call.
You may temporarily block your number on any individual call.
* Per-Line Blocking
Under this option, your phone number is automatically blocked from appearing
on the Caller I.D. screen of the party you are calling. You may temporarily
unblock the number, allowing it to appear on-screen.
Custom Local Area Signaling Services (CLASS)
* Automatic Callback
Getting a busy signal? Automatic Callback will automatically redial
a busy number for up to 30 minutes. A distinctive ring alerts you that
your call is connected.
* Auto Recall
Calls back the last person who tried to reach you.
* Selective Call Forwarding
Create a list of up to 32 telephone numbers of callers you don't want
to miss and Selective Call Forwarding will re-route just those calls you've
chosen to the forwarding number you designate.
* Selective Call Rejection
Selective Call Rejection lets you choose up to 32 phone numbers whose
calls you want to refuse. Callers on that list hear a recording stating
that your number is not accepting calls at this time.
* Selective Call Acceptance
Selective Call Acceptance lets you decide which calls are important
enough to spend your time on. Build your own list of up to 32 numbers from
which you will accept calls; all other callers hear a recording stating
that your number is not accepting calls at this time. It's a handy feature
during times when only your most important callers are welcome.
* Distinctive Ringing
Give your most important calls something special: a distinctive ring
that tells you it's a call you don't want to miss! Distinctive Ringing
makes it possible. There's even a special call-waiting tone for your important
calls that arrive while you're on the line with another call.
* Call Trace
This feature traces the number of the last call received and stores
that information at the phone company.
NOTE: You will not receive the traced number. This information
may be released only to law enforcement agencies. Contact your local NEP
Telephone Co. business office for more information.
Custom Calling Service Features
* Call Waiting
Call Waiting lets you receive incoming calls even while you are on the
line. A beep tone notifies you that another caller is trying to reach you.
You can then answer the second call if you choose. Call Waiting gives you
the option of switching between calls as often as you need. No more missed
calls because of a busy line!
* Call Forwarding/All Calls
Call Forwarding/All Calls automatically transfers your incoming calls
to another phone of your choice. Now, you don't have to miss important
calls when you're away from your phone.
* Call Forwarding/Busy
Call Forwarding/Busy comes in handy on those occasions when you need
to use your phone but don't want to miss an important incoming call. Call
Forwarding/Busy forwards those incoming calls to another phone of your
choice whenever your line is busy.
* Call Forwarding/No Answer
Now you can forward those incoming calls that would otherwise go unanswered
when no one is available to pick up the phone. Call Forwarding/No Answer
is the solution You can even choose how many times your phone rings before
the call is forwarded.
* Call Forwarding Remote Access
Call Forwarding Remote Access allows you to change the Call Forwarding
telephone number from another location. You can continuously move your
phone calls to wherever you are - no matter how many places you're going
to be!
* Remote Call Forwarding
This feature allows callers to access you from outside the local calling
area by using a non-toll telephone number. Remote Call Forwarding is especially
handy for businesses that want to establish a presence in an area away
from their physical location, offering prospective customers calling access
through the customer's own local phone service.
* Remote Call Forwarding to a Local
Directory Number
Changed locations? You'll need all those calls forwarded from your old
number to the new number. This service ensures that all calls to the old
number are automatically re-routed to the new location.
* Three-Way Calling
Add a third caller to your existing two-person conversation with Three
-Way Calling.
* Call Transfer
The Call Transfer feature allows you to transfer a caller to someone
at another phone quickly and easily. (NOTE: This feature requires the Three-Way
Calling feature listed above.)
* Speed Calling
Speed Calling lets you assign a one- or two-digit code to your most
frequently called numbers. Do away with all that extra dialing! And you
can change your list of favorite numbers anytime. (You can store up to
30 phone numbers with two-digit codes, or 8 phone numbers if you use one-digit
codes.)
* Ring Again
When the line you're trying to reach is busy...turn to Ring Again. It
automatically redials the last call you dialed - and keeps trying for up
to 30 minutes. A special ring lets you know your call is ready to go through.
(Applies to calls in the same exchange only.)
* Teen Service
Teen Service allows a single telephone line to share two phone numbers.
Each line has a distinctive ring so you know who the call is for.
* Voicemail: Hang up on "Phone Tag."
Does the game of "phone tag" prevent you from getting important
work accomplished? Wouldn't it be nice to reach that person who always
seems to be unreachable? And wouldn't you like to get all those important
messages you need from others, as well? Your solution could be Voicemail!
It's a great no-hassle way to be sure your message will get to the person
you need, even if they're not available when you are. Voicemail eliminates
the need to remember to "try again" allowing you to move on to
other important matters. And there's no need for you to miss important
messages either, since incoming messages are saved until you're ready to
hear them.
No additional equipment purchases are needed. For more information,
call customer service at (717) 785-2211.
* Home Intercom
You can talk with someone in another part of your house, or in the garage.
workshed, barn - any place you have an additional phone.
* Warm Line
Our Warm Line feature lets you choose a telephone number that will automatically
ring if your telephone is off the hook for more than 30 seconds with no
call being placed. This feature can help you be sure your phone is available.
It can also be used to dispatch help for an elderly or infirmed individual.
* Automatic Line
The Automatic Line feature serves as an emergency signal. Merely lifting
the phone off the hook places an emergency call to a phone number of your
choice. Because this phone can be used only for emergency notification,
utilizing this feature requires the installation of a second telephone
line.
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