Call Us Toll Free: 1-866-785-3131

   Support Desk > DataVision

Contact NEP Business Office General Information & Rates Channel Guide - Online Lookup Channel Guide - PDF Download    User Guide Basic Operation Setting up Remote Control - NEW Theme Search Alphabetical Search Scheduled Events List Video Caller Id (Optional Purchase) Setting Up Your Favorites Channels Recording Instructions Watching One Program While Recording Another Troubleshooting REQUIRES

CLICK FOR LARGE VIEW

Troubleshooting

Confused? To get out of any window that appears on screen:Repeatedly press exit until you get back to the TV program that you were watching initially. Or, press the green power button to shut your TV off and press again to turn it on. This will bring you back to channel 2.

No picture: Check the number on the back of your remote. (4-7-13) make sure that your TV is tuned to this channel. You will need your old remote to change the channel or use the buttons on your TV to tune to 4, 7, or 13.

Still no picture - (Power failure): Unplug your gateway, wait one minute and then plug the gateway back in. Wait at least 6 minutes for the gateway to start back up again. If you do not get your picture back, call NEP. If you can't reach the plug in the back of your set, you can push the power button located in the lower right of your gateway for 10 full seconds and then wait at least 6 minutes for the gateway to fully start back up again.

Remote will not work: Check to make sure that you have the right remote for the TV.